Operations Supervisor

Job Number
Job Category
Clinical Operations
Position Type

Job Overview

Get ready to redefine what’s possible and discover your extraordinary potential at Covance. Here, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered to own your career journey with mentoring, training and personalized development planning.



Join us as we speed the delivery of groundbreaking therapies and anticipate tomorrow’s drug development challenges, creating new possibilities for our clients—and your career.


Covance is hiring an Operations Supervisor for its Dallas, TX facility!



This role will be responsible for ensuring that all practical aspects of clinical studies are conducted to the highest possible quality, and in accordance with the protocol, SOPs and ICH/GCP standards.  He/she will provide leadership, training, coaching and mentoring for study staff.


Additional responsibilities associates with this position:

  • Directly supervise staff which may consist of RNs, LVN/LPNs, and Research Technicians
  • Must have current knowledge of ICH/GCP standards
  • Ensure that the safety, welfare and dignity of research subjects are not compromised
  • Ensure the quality of service provided by team members meets the requirements of both internal and external clients
  • Play an active role in the development and implementation of Quality within his/her area of responsibility
  • Ensure that appropriate training programs are in place so that all personnel under his/her supervision are adequately and properly trained for their job requirements
  • Ensure that all training files are up to date and complete in accordance with SOPs and ICH/GCP
  • Ensure that the CRF product meets the customer expectations
  • Keep management up to date on all aspects of his/her job and initiate improvements
  • Manage his/her area so as to meet the budgeted standard of performance
  • Respond constructively to management and QA ensuring that any GCP/ICH deficiencies are followed up with prompt remedial action
  • Performs supervisory duties including but not limited to interviewing, hiring, training, intervention, discipline, and discharge of operations staff
  • Schedules investigators for protocol-related tasks
  • Schedule staff as appropriate for clinic requirements
  • Track and evaluate Interdepartmental Monthly Key Result Indicators
  • Work on a wide range of opportunities and problems where use of creative thinking and the application of related quality and continuous improvement theories and principles is required

Covance believes that their best-in-class employees deserve first-class benefits. Covance offers an outstanding benefits package including medical & dental insurance, tuition reimbursement, a 401(k) plan with a generous company match, short and long-term disability, and life insurance.

At Covance, we help make the miracles of medicine a reality. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career.


  • BS in science or medical field or LPN, LVN or AD degree
  • Six Sigma Green Belt is preferred.


  • 3 years related experience including 1-2 years of research experience with a BS degree.
  • 5-7 years of related experience including 1-2 years of research experience with a LPN, LVN or AD degree
  • Additional experience may be substituted for education.


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