Covance

Program Representative

US-IN-Greenfield
Job Number
2017-15665
Job Category
Administration/Clerical
Position Type
Full-Time

Job Overview

We are presently hiring Program Representatives for our Greenfield, IN location.

 

The Program Representative will respond to inbound calls from customers, triage calls as appropriate, document calls in appropriate database, and escalate calls as required. 

 

Additional Job Responsibilities include:

  • Conduct outbound calls to obtain missing information or other appropriate information per program specifications. 
  • Administer surveys to appropriate parties per program specifications.
  • Routinely conduct data entry of related materials per program specifications as needed to back up Program Assistants.
  • Respond to inbound calls from customers, triage calls as appropriate, document calls in appropriate database, and escalate calls as required. 
  • Conduct outbound calls to obtain missing information or other appropriate information per program specifications.
  • Administer surveys to appropriate parties per program specifications.
  • Routinely conduct data entry of related materials per program specifications as needed to back up Program Assistants.
  • Other duties as assigned.

Education/Qualifications

  • High School diploma required and some college course credits (computer science or business) preferred.
 

Experience

  • HS diploma required college courses desirable. At least one year of business experience preferred.
  • Business work environment experience preferred.

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