Covance

Associate Client Manager

US-IN-Greenfield
Job Number
2017-15672
Job Category
Product Development- Food
Position Type
Full-Time

Job Overview

  • The primary focus of the position will be on the clients who work with Covance Food Solutions in the area of animal feed and animal health.  Knowledge of that segment of the industry is important for success.
  • Manage all aspects of quote, proposal and RFI development for assigned animal health and other opportunities; adhering to agreed-upon BU-specific and enterprise-wide proposal and pricing processes
  • Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions
  • Reviews RFP/quote requests to ensure full understanding of client requirements
  • Works with Sales, Operations, Finance, and others to compile proposal response
  • Ensures timely delivery of assigned proposals to clients
  • Performs data entry into SFDC, CMS, and others databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable
  • Manage client-facing and senior management-facing activities surrounding assigned opportunities
  • Identifies and resolves issues around client inquiry requirements and Covance capabilities
  • Maintains appropriate knowledge of the technical and regulatory environments
  • Creates and implements new processes as standards to improve business as a result of process projects assigned

Education/Qualifications

Bachelors degree in a scientific, business or related field (or equivalent work experience)

Experience

  • Minimum of 4 years direct CRO/pharma or other science or food-testing-related experience preferred
  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
  • Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication (written and verbal), and organizational skills
  • Proven ability to work independently
  • Knowledge of other software applications (i.e. Salesforce) preferred
  • Ability to work to deadlines
  • Strong analytical skills
  • Ability to communicate appropriately and effectively with clients and Covance senior management
  • Positive attitude and sense of urgency

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