Covance

Client Services Manger I

US-IN-Indianapolis
Job Number
2017-16203
Job Category
Client Services
Position Type
Full-Time

Job Overview

  • Manage all aspects of quote development for assigned opportunities; adhering to agreed-upon BU-specific and enterprise-wide proposal and pricing processes
  • Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions
  • Reviews SOW/and supporting billing data to ensure full understanding of client requirements
  • Works with Operations, Finance, Account Executives and others to compile proposal response
  • Ensures timely delivery of assigned proposals to clients
  • Performs data entry into SFDC, and others databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable

Education/Qualifications

Bachelors degree in a scientific, business or related field (or equivalent work experience)

 

Experience

  • Minimum of 4 years direct CRO/pharma or other business-related experience preferred
  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
  • Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication (written and verbal), and organizational skills 
  • Proven ability to work independently
  • Knowledge of other software applications (i.e. SFDC) preferred
  • Ability to work to deadlines
  • Strong analytical skills
  • Ability to communicate appropriately and effectively with clients and Covance senior management
  • Positive attitude and sense of urgency 

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