• Client Services Junior Associate - Nutritional Chemistry

    Job Location(s) US-WI-Madison
    Job Number
    Job Category
    Client Services
    Position Type
  • Job Overview

    Are you interested in making a real  impact through your everyday work? Would you enjoy working in a team-focused environment as you explore unique career opportunities?


    If you are looking for a company where you can gain exposure to a wide variety of science and explore a path forward into client services, consider working at Covance as a Junior Client Services Associate for our Nutritional Chemistry division in Madison, WI. Our group is rapidly growing which means more career opportunities and flexibility for you.


    Individuals with a scientific degree and customer service experience preferred.


    • Communicates with Covance Food Services Commercial team and Operations team to provide superior customer service to an assigned set of clients not to exceed 50% of average Client Service Associate.
    • Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
    • Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
    • Performs data entry into, NIMS, SFDC, CMS, and other databases, as appropriate.
    • Coordinates conference calls with client and other areas of CFS as needed.
    • Coordinates client visits as needed.
    • Contributes to assigned process improvement projects and supports implementation when needed


    Bachelor’s degree in a scientific, business or related field (or equivalent work experience)


    • 1-2 years of related experience (Food Science or Customer Service) preferred
    • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
    • Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
    • Demonstrated ability to plan, multi-task and prioritize
    • Demonstrated teamwork, communication, and organizational skills
    • Experience in a scientific or logistics environment is a plus
    • Ability to work independently
    • Ability to work to many deadlines at one time
    • Ability to communicate appropriately and effectively with internal and external clients
    • Positive attitude and sense of urgency
    • Thick skinned and able to take and give difficult news
    • Able to accept responsibility for company errors


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