A career at Covance provides our employees the unrivaled chance to create an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in a high-energy & team oriented work place, and access to competitive benefits. With the support of exceptional people from across the globe and a vast array of career options, you’ll be empowered to own your career journey with mentoring, training and personalized development planning. As a Covance employee, your work will be meaningful, the patient outcomes are real, and the results are lasting.
Our mission is to help our clients bring the miracles of medicine to market sooner -- join us for your next career move.
The Clinical Supervisor provides day-to-day supervision to clinical staff in the contact center including nurses, pharmacists, and clinical associates as well as non-clinical staff -- which may include program associates, specialists, representatives and assistants. You are also responsible for individuals’ performance, including but not limited to the areas of productivity, quality, customer service, schedule adherence, attendance and punctuality.
In addition, monitoring the performance of his/her team and comparing performance against client service level agreements, evaluating any variances and making appropriate adjustments to improve performance while maintaining or enhancing staff morale. You will work with the contact center operations management and individual staff to ensure that all team members are knowledgeable and operationally.
Essential Position Duties
Experience and Education Requirements
Additional Required Skills Include
Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.