At Covance, we are recognized as a leader in drug development because of our exceptional people. Our team is driven by an energized purpose to improve health and improve lives. Here, you’ll partner on diverse, industry-shaping initiatives across the drug development spectrum as you build relationships with thought leaders and supportive colleagues which will last a lifetime.
We are presently hiring Telephonic Nurse Specialists for our Gaithersburg, MD location.
The Telephonic Nurse Specialist is responsible for supporting the operations of Covance Market Access Services clinical care and access programs. This individual interacts primarily with patients who are receiving clinical support services from a program. Examples of this type of support may include contact center based-services, such as advising patients on dosing, guiding patients through product administration, providing advice to patients on managing side effects, discussing medication adherence with patients, and working with payers on complex payer issues; or field-based services, such as on-site patient injection training, and presentations to providers and practice managers.
Additionally, this individual may be responsible for preparing monthly and ad hoc project-specific reports. In addition, the Nurse Specialist is responsible for assigning work to other members of their team. The Nurse Specialist also serves as a subject matter expert on programs and is first point of contact for clinical care program calls.
The Nurse Specialist may be either contact-center based or field-based.
Additional Job Responsibilities include:
Additional required skills include:
Minimum of two years customer service and contact center experience strongly desired.
Experience with field-based work is also desired.
2 years clinical experience