Covance

  • Customer Service - Entry Level

    Job Location(s) US-TX-Dallas
    Job Number
    2018-20504
    Job Category
    Clinical Operations
    Position Type
    On Call
  • Job Overview

    Get ready to redefine what’s possible and discover your extraordinary potential at Covance. Here, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered to own your career journey with mentoring, training and personalized development planning.

     

    Join us as we speed the delivery of groundbreaking therapies and anticipate tomorrow’s drug development challenges, creating new possibilities for our clients—and your career.

     

    Covance has entry level customer service job openings as Subject Recruiters at our Dallas, TX facility!

     

    The Subject Recruiter will be responsible for handling all public inquiries pertaining to study participation, schedules, and screening appointments for qualified participants.

     

    Responsibilities associated with this position:

    • Enter medical history and demographic information from potential study participants into computerized database
    • Communicate study information to potential participants
    • Phone screen participants according to the scripts provided for each study
    • Schedule screening appointments for potentially qualified participants
    • Make recommendations for process improvement
    • Assist in training new employees
    • Ensure the website and phone system information is accurate and current
    • Respond to all inquiries from participants from the Covance CRU email account
    • Liaison with screening department in coordinating all necessary screening information needed for recruitment
    • Assist with obtaining medical reports from General Practitioners
    • Attend out-reach programs to recruit participants
    • Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth
    • Notify the Recruitment Supervisor or designee of any concerns or problems in a timely manner

     

    Covance believes that their best-in-class employees deserve first-class benefits. Covance offers an outstanding benefits package including medical & dental insurance, tuition reimbursement, a 401(k) plan with a generous company match, short and long-term disability, and life insurance. Not to mention 21 days of PTO!

     

    At Covance, we help make the miracles of medicine a reality. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career.

    Education/Qualifications

    • HS Diploma or equivalent

    Experience

    • 1-2 years in customer service or call center
    • Knowledge of medical terminology preferred

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