Covance

  • Operations Supervisor (Sample Management Dept.)

    Job Location(s) US-IN-Indianapolis
    Job Number
    2018-20676
    Job Category
    Clinical Operations
    Position Type
    Full-Time
  • Job Overview

    Operations Supervisor (Sample Management Dept)

     

    This is a Full Time, Salaried Position with Benefits

     

    The Position

     

    The Team Supervisor is responsible for the day-to-day coordination and supervision of the operations department to ensure the successful implementation of the Global Sample Management strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction.

     

    Responsibilities/Duties:

     

    • Supervises the day-to-day operations of the team including but not limited to:
      1. Ensuring the development of a competent workforce to meet growth plans within budget.
      2. Supervising the workload balance.
      3. Ensuring the seamless integration of all Specimen Management Center functions at the local site.
      4. Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate.
      5. Ensure the consistent implementation, use and review of SOPs.
      6. Monitor and track department activities and resources.
      7. Help and review new Service Requests (NSSO)
    • Assist and support management in the development and implementation of global processes and procedures, and performance metrics.
      1. Participate in the Specimen Management Center tasks related to strategy, planning, budgeting and cross department issues.
      2. Ensure new processes are developed with global participation and implementation.
      3. Track, monitor, and report metrics in the agreed upon timelines.
    • Instills a culture of continuous improvement, quality and productivity.
    • Supervises staff including but not limited to:
      1. Coordinating and monitoring progress to ensure achievement of timelines and goals.
      2. Day-to-day supervision of individual team members.
      3. With management’s input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.
      4. Establishing and monitoring performance objectives for direct reports, communicating performance issues to management, and taking corrective action where appropriate.
    • Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns.
    • Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
    • Effective and timely adherence to management communications, meetings and procedures.
    • Monitors expenses and communicates to Management budget variances.
    • Ability to travel.

    Education/Qualifications

    • Four (4) year degree (preferred) or 3 years similar work experience

    Experience

    • Minimum 2-year applicable work experience
    • Able to work in a team as well as independently
    • Dynamic attitude and ability to work under pressure
    • Ability to take up challenges
    • Strong detail orientation
    • Strong communication and organizational skills
    • Ability to use several software packages i.e. Word, Excel, Access

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