Covance

  • Operations Supervisor - Contact Center

    Job Location(s) US-CA-San Diego
    Job Number
    2018-23568
    Job Category
    Consulting
    Position Type
    Full-Time
  • Job Overview

    Operations Supervisor – Contact Center

     

    A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. With the support of exceptional people from across the globe and a vast array of career options, you’ll be empowered to own your career journey with mentoring, training and personalized development planning. As a Covance employee, your work will be meaningful, the patient outcomes are real, and the results are lasting.

    Our mission is to help our clients bring the miracles of medicine to market sooner -- join us for your next career move.

    We are currently hiring an Operations Supervisor for our office. This is your opportunity to have an exciting career while making a difference in people’s lives.

     

    The Operations Supervisor - Contact Center Is Responsible For:

    • The performance management of their direct reports.
    • Delivery on the assigned program.
    • The continued growth and improvement of the health of the program as a whole.
    • Data analysis, identifying trends, and providing proactive solutions and recommendations.
    • Seeking a leader, a self-starter, who will take initiative working with various groups within the organization to drive our mission.

    Required Education and Experience

    • High School Diploma or GED required.
    • A Bachelor’s degree or evidence of continual work towards a degree strongly preferred.
    • Minimum of 4 years of customer service, volunteering, or other customer facing experience is preferred with a Bachelor’s Degree.
    • Without a degree, 8 or more years of healthcare or customer service work experience is preferred, along with a High School Diploma (or GED).
    • Prior supervisory experience is an added plus.

    Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.

    Education/Qualifications

    Required Education 

    • High School Diploma or GED required.
    • A Bachelor’s degree or evidence of continual work towards a degree strongly preferred.

    Experience

    Required Experience

    • Minimum of 4 years of customer service, volunteering, or other customer facing experience is preferred with a Bachelor’s Degree.
    • Without a degree, 8 or more years of healthcare or customer service work experience is preferred, along with a High School Diploma (or GED).
    • Prior supervisory experience is an added plus.

    Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.

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