Covance

  • Investigator Support Coordinator - Bilingual English / Portuguese

    Job Location(s) US-IN-Indianapolis
    Job Number
    2018-24170
    Job Category
    Other
    Position Type
    Full-Time
  • Job Overview

    Work Hours: 8am - 5pm

     

    We are seeking a bilingual Investigator Support Coordinator to complete the following tasks. You must be fluent in English and Portuguese.

     

    • Responsible for communication with and support of investigative sites to include the management of incoming and outgoing calls with internal and external customers
    • Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW)
    • Update the database with appropriate information and inform personnel of additional testing needs
    • Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
    • Assist and support management in the implementation of global processes and procedures
    • Track and report metrics as determined by management in the agreed timelines
    • Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete
    • Act as a liaison for the investigator sites by communicating via incoming and outgoing phone calls, email and fax
    • Instill a culture where patient safety is top priority
    • Promptly address patient safety issues and escalate, as needed, for resolution
    • Ensure the investigator’s needs are explored prior to implementation of new processes and procedures

    Education/Qualifications

    • High school diploma or equivalent is required
    • Ability to work independently
    • Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)
    • Strong verbal and written skills
    • Attention to detail
    • Customer service experience
    • Critical thinking and problem solving skills

    Experience

    • Previous health-care, medical or laboratory experience
    • Two year degree and/or Medical Assistant (preferred)
    • Bilingual- English and Portuguese (preferred)
    • Strong demonstration of high volume high pressure work experience

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