• Program Liaison

    Job Location(s) US-IL-Chicago
    Job Number
    Job Category
    Client Services
    Position Type
  • Job Overview

    Program Liaison

    Play a pivotal role in the drug development process and grow your career


    Are you interested in making an impact through your everyday work? Are you passionate about advancing your career while making a difference in patients’ lives? Do you love to manage projects and thrive in a dynamic, high-paced environment? 

    If you said yes to these questions and you are looking for a place where you can explore a multitude of career paths across the drug development spectrum, consider working at Covance as a Program Liaison for our Central Laboratory. This is a permanent, full time position, based in Chicago, IL. 

    As a Program Liaison, you will serve as the primary operational and service liaison between Covance - Central Laboratory Services (CLS) and the assigned Client. You ensure effective communication at all levels while supporting successful service delivery from Covance CLS in order to deliver outstanding customer satisfaction. You will provide a concierge type service to study teams, data managers, and affiliate personnel. You will schedule and facilitate meetings to ensure all program deliverables are met on time and on budget.

     In this position, you will be responsible for the following:

    • Attend all set-up meetings, applicable planning meetings, and regularly scheduled check-up and process improvement meetings in person
    • Review clinical protocols to ensure feasibility and submit new service & feasibility requests
    • Make recommendations based on best practices and overall study efficiency including logistical consultation and study design considerations
    • Work with Covance-Central Laboratory Services (CLS) Project Managers and Client trial managers to identify process improvements and training opportunities
    • Facilitate the contracting process to ensure timely execution of work orders and change orders
    • Educate and train study teams on overall Covance CLS services and processes
    • Support a culture of continuous improvement, quality, and productivity through consistency in global process and procedures while facilitating an environment of continuous Client/Covance CLS process improvement
    • Remove certain lab related responsibilities from the study teams
    • Support implementation, monitoring and reporting of performance metrics and driving corrective action or process improvement as appropriate
    • Support efforts of team members with regard to meeting commitments, ensuring all Client expectations are documented and acted upon as appropriate
    • Establish cross-functional mechanisms to increase communication, accountability, and understanding of deliverables globally
    • Facilitate key science meetings to resolve issues or discuss new methods going forward

    What we’re looking for in you:

    You have a scientific background and understand the what our scientists are doing in the lab and you excel in project management processes. Do you have the following education and experience?

    • 3+ years of experience in the Drug Development or Medical Industry (experience in medical technology preferred)
    • BS/BA four (4) year degree or equivalent experience in medical, technical or laboratory related science
    • Demonstrated strong customer service skills and client expertise
    • Excellent written, verbal, and strong interpersonal skills
    • Strong planning, organizational, negotiation and problem solving skills.
    • Demonstrated a high degree of initiative and ability to work collaboratively

    Why People choose to work at Covance


    "At Covance, it’s our people that make us great – it’s what our clients, our partners and, most importantly, what our employees say. Here, you’ll have the opportunity to work with extraordinary people with diverse viewpoints. You’ll discover your own outstanding potential as we build an even stronger organization with industry leaders from early development to the clinic and beyond."


    Get to know Covance


    Covance, the drug development business of LabCorp, is the world’s most comprehensive drug development services company. Because of our broad experience, from early research to commercialization, our more than 20,000 employees from across the globe are in a unique position to supply insights that go above and beyond testing. Our team’s impact on healthcare is remarkable. Through their everyday work they’ve supported 100% of the top 50 drugs on the market and all the oncology drugs approved in 2016. Even though we span multiple businesses, we operate as one, sharing our knowledge to improve our efficiency and deliver on the promise of a healthier world.

    The Covance team is driven by an energized purpose to improve health and improve lives across the globe. Here, you’ll work alongside exceptional people who each play an important role in bringing new scientific discoveries and therapeutic area advancements to life. And, because we span the drug development spectrum, you’ll directly impact a wide-range of initiatives as you explore unique career paths and discover your extraordinary potential.

    Get ready to make a difference as we speed the delivery of groundbreaking therapies and improve lives of countless individuals.


    EEO Statement


    Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.


    Minimum required:

    • BS/BA four (4) year degree or equivalent experience in medical, technical, business or laboratory related science
    • Demonstrated strong customer service skills and client expertise.
    • Excellent written, verbal, and strong interpersonal skills.
    • Strong planning, organizational, negotiation and problem solving skills.
    • Demonstrated a high degree of initiative and ability to work collaboratively.


    Minimum Required:

    • 3+ years of experience in the Drug Development or Medical Industry


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